Reference

Terms For Your sattamata Account

These terms set the rules for your sattamata account, including access, record use, and the way we handle requests linked to your profile.

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sattamata Terms For Your sattamata Account
CONTACT PATHS

How To Reach Us

If you need a clause explained, corrected, or confirmed against your account, use the chat, email, or callback path shown after sign-in.

In-account chat Use the chat link inside your account when you want a term checked against your profile, a transaction, or a request you already sent. We keep the thread attached to the right record so replies stay specific.
Email request Send the clause name, your registered email, and the change you want. That helps us locate the exact record faster and reply with the next step without asking you to repeat the same details.
Callback window If your matter needs a spoken check, ask for a callback through support and choose a time that suits you. We use the call to confirm identity, the clause involved, and any follow-up we need.
RECORD CARE

How We Handle Records

We use account records to confirm access, process payments, and keep a trace of your requests.

Data use

We use the details you submit to create your account, process requests, and keep transaction history matched to the right profile. That lets us answer clause questions with the exact record, not a generic reply.

Cookie controls

Cookies help us remember your session, language choice, and security state. They also reduce repeated checks when you return, and you can clear them in your browser if you want a fresh session.

Account security

Use a unique password, keep your login details private, and check for messages before approving any account change. We treat unexplained login attempts as a security issue and may pause access while we verify.

Record retention

We keep account and payment records only for the period needed to meet legal duties, settle disputes, and maintain a clear audit trail. After that, records are removed or anonymised in line with our process.

Contact route

For any clause question, contact support from the logged-in account so we can match the request to the correct record. That avoids delays and helps us respond against the exact wording you are asking about.

Change requests

If you need a correction, ask for it in writing, name the clause or record, and include the proof we need to check it. We will confirm the outcome through the same channel whenever possible.

Common Questions On Terms

Before you open an account, this page explains how the terms apply, how changes are posted, and where to send a question tied to your profile or payment record. The answers below stay close to the clause names so you can check the rule fast and decide whether you want to continue. If a local law changes the position, we follow the local rule for India accounts that fall within it.

They apply once you create an account, log in, or use any page tied to your profile. If local law limits access in your location, the site should not be used until that position changes.

Yes. We may update the page when our process, payment handling, or legal duties change. The revised version takes effect from the date shown here, and continued use means you accept that update.

Pause account use, keep your funds and records as they are, and contact support for clarification. If a clause does not suit you, you should not continue until you understand the impact.

Any deposit or withdrawal record linked to UPI, Paytm, or PhonePe can be checked against the account details you provide. We may keep those records for verification, audits, and dispute handling.

Yes, where local law allows. Send the exact change, the clause or record involved, and any proof we ask for, and we will process the request through the support route tied to your account.

Use the in-account support path, because it lets us match your request to the right profile and response log. If the matter is urgent, mention the clause name in the first message.

Open this page again from your account menu and check the date shown with the text. That version is the one that applies, and any earlier copy should be ignored.

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