Reference

Legal terms for account access and requests

Before you open an account, this page sets the ground rules for access, data use, cookies and requests on sattamata.

TermsPrivacyCookiesIndiaRequests

How the legal page works in India

sattamata Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy page applies to your account use, not just the checkout step. Access or eligibility depends on local law and is available where local law permits, and we may limit a feature if a payment check, identity check or device check does not match. UPI,

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Paytm, PhonePe and Google Pay can appear as wallet chips where supported, but each method still sits inside the same legal terms. We may update this page when the law changes, when a payment rail changes, or when a security step needs adjustment. The version on
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the site is the one that applies when you use the account. Keep your details current so notices, requests and verification messages reach you without delay. If you need a correction, use the contact path listed here and include the exact field you want changed. We
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also keep certain records for the period needed to answer your request, settle a wallet issue, or meet a legal duty. Once that period ends, the record is removed or archived under the rule that applies. When you use the lobby, these terms still control how
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we read your data and how we answer any legal request.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Where to send legal requests

Use these contact paths when you need a copy of a policy record, a correction, or help with an access question.

Account inbox Send the request from your logged-in inbox when you need a record copy, a detail correction, or a closure step. We use this path to match the message to your account and keep the chain clean.

Contact form Use the form on our contact page if you cannot reach the inbox. Add your account name, your phone number on file, and the exact change you want so we can route it.

Email reply Reply from the email address on file for matters tied to notices, corrections, or access questions. This helps us verify ownership before we act on the request properly.

DATA HANDLING

How we handle your records

We keep this policy area tight around the data we actually need: account details, wallet records, device signals, cookies and support messages.

Data use

We use account details, wallet history, device signals and support messages to operate the account, check requests, and meet lawful record keeping needs. We do not need extra fields unless the request cannot be handled without them.

Cookies

Cookies remember login state, language choice and session safety so you do not need to sign in again on every visit. You can clear them in your browser, but some pages may then ask you to verify again.

Account security

Passwords, device checks and, where offered, a code sent to your phone help us protect the account. If we see unusual access, we may lock the session and ask you to confirm before continuing.

Record holding

We keep request logs and account records for the time needed to answer your case, settle wallet issues, and meet legal duties in India. After that, we delete or archive them according to the applicable rule.

Change requests

If your name, phone number or address changes, send the new details through the contact path and attach proof when asked. We will only update records after the match checks are done.

Contact route

For copies, corrections, access limits or deletion requests where allowed, use the same support path used for policy messages. Include your account name and the exact request so we can act without delay.

Common questions on account rights

These questions cover access, record use, corrections and contact steps. If your case depends on local law, we apply the rule that fits your region and the account facts we can verify. When a request needs more proof, we ask only for the details needed to complete it, and we keep the thread tied to your account. You can use the same contact path for privacy, access or correction matters.

Yes. Send a request from your account inbox or the contact form, and we will share the records we can lawfully provide after matching your details. Some items may stay back if the law requires us to keep them.

Yes, if the new details match your proof and the account checks pass. Send the update through the contact route with the exact change you want, and we will confirm what can be updated.

Access depends on local law and is available where local law permits. If a region or method is restricted, the site will not open that part of the account until the rule changes.

We keep records only as long as needed for account handling, request work, dispute checks and legal duties. After that period, they are removed or archived under our retention rules.

You can ask, and we will check what the law allows. Some records must stay for payment, safety or legal reasons, while others can be removed after our checks are complete.

Use the account inbox, contact form or the email path tied to your account. Add your name on file and the exact request so we can route it without delays.

Cookies do not change the law or your account rights. They help the site remember a session, and if you clear them, we may ask you to sign in again and confirm the device.

Legal terms for account access and requests

Where to send legal requests

How we handle your records

Data use

Cookies

Account security

Record holding

Change requests

Contact route

Common questions on account rights

01 Can I ask for my account data?

02 Can I change my name or phone number?

03 How do you decide access in my region?

04 How long do you keep records?

05 Can I ask for deletion?

06 How do I contact you about a legal issue?

07 Do cookies change my access?

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